Refund policy

Returns & Refund Policy

Last updated: October 24, 2026

Returns

Return eligibility depends on the items in your order and your rights under applicable consumer protection laws.
Where returns are accepted, items should be returned in the same condition they were received, unused and undamaged, with any accompanying accessories, gifts, and original packaging where reasonably possible.
For returns made under statutory cancellation rights, customers may inspect and handle goods as they would in a physical shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by law.

How to Start a Return

To request a return, please contact us at hello@talescapecomics.com with your order number and details of your request.
Please contact us before returning any items so we can provide the appropriate return instructions and address.

Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs, including international return postage, unless otherwise required by applicable law or agreed by Talescape Comics.
Return shipping costs for change-of-mind returns are not reimbursed.
For eligible cancellations under UK and EU consumer protection laws, we will refund the product price and the original standard delivery charge. Additional charges for express or premium delivery are not refundable beyond the cost of standard delivery, unless required by law.
Where goods are faulty, damaged, or incorrectly supplied, we will cover reasonable return shipping costs where required by applicable law.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or incorrect. Please include your order number, a description of the issue, and photographs where possible to help us assess the situation. We will review the issue and arrange an appropriate resolution, including a replacement, repair, or refund where applicable. Your statutory rights are not affected by any delay in contacting us.

Exceptions and Non-returnable Items

Certain items may be excluded from voluntary returns, as indicated on the product listing or at the time of purchase. However, statutory cancellation and consumer rights will continue to apply wherever required by law.
Please contact us if you have any questions about return eligibility.

Exchanges

Please contact us before returning an item to request an exchange.
Exchanges are subject to product availability. Where an item is defective or incorrectly supplied, your statutory rights to an appropriate remedy remain unaffected.

United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom and purchase goods online, you generally have the right to cancel your order without giving a reason within 14 days after the day you receive your goods, unless a statutory exemption applies.
You must inform us of your decision to cancel within the applicable cancellation period. After notifying us of your cancellation, you must return the goods within 14 days.

Refunds and Shipping Costs
For eligible cancellations, we will refund:
1. The purchase price of the returned goods.
2. The original standard delivery charge, where applicable.

We are not required to refund additional charges for express or premium delivery beyond the cost of our standard delivery option.

Customers are responsible for the cost of returning goods for change-of-mind cancellations. This includes postage from the customer's address to our designated return address, unless otherwise required by law.
We will issue the refund within 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
Where permitted by law, deductions may apply if the goods have been handled beyond what is necessary to inspect them.
If goods are faulty, damaged, or not as described, your rights under UK consumer protection laws remain unaffected.

To request a cancellation or return, please contact us at hello@talescapecomics.com.

European Union Returns and Cancellations

If you are a consumer in the European Union and purchase goods online, you generally have the right to withdraw from your purchase within 14 days after the day you receive your goods without giving a reason, unless a statutory exemption applies. You must notify us of your decision to withdraw within the applicable cancellation period. After notifying us, you must return the goods within 14 days.

Refunds and Shipping Costs
For eligible cancellations, we will refund:
1. The purchase price of the returned goods.
2. The original standard delivery charge, where applicable.

Any additional charges for express or premium delivery beyond the standard delivery cost are not refundable unless required by law.

Customers are responsible for international return shipping costs for change-of-mind returns, including postage from their country to our designated return address, unless otherwise required by applicable law.
We will refund eligible cancelled orders within 14 days after being informed of the cancellation. However, we may withhold the refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Where permitted by law, deductions may apply for handling beyond what is necessary to inspect the goods. If goods are defective, damaged, or not as described, applicable EU consumer protection rights remain unaffected.

To request a cancellation or return, please contact us at hello@talescapecomics.com.

United States Returns and Cancellations

If you are a consumer in the United States, returns and cancellations are subject to our return policy and applicable federal and state consumer protection laws.
For change-of-mind returns, you may contact us within 14 days after receiving your order to request a return.
Returns are subject to our approval, unless otherwise required by applicable law.
Items must be unused, undamaged, and returned in their original condition and packaging, except where applicable consumer laws require otherwise.

Refunds and Shipping Costs
For approved change-of-mind returns:
1. The purchase price of eligible returned goods will be refunded.
2. Original shipping charges are non-refundable.
3. Customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assess the issue and arrange an appropriate resolution, including a replacement or refund where applicable.
Approved refunds will be processed to the original payment method after we receive and inspect the returned goods. Nothing in this policy limits any rights or remedies available under applicable federal or state consumer protection laws.

International Returns and Cancellations (Rest of World)

For customers outside the United Kingdom, European Union, and United States, returns and cancellations are subject to our return policy and applicable consumer protection laws in the customer's country or region.
For change-of-mind returns, you may contact us within 14 days after receiving your order to request a return. Returns are subject to our approval, unless otherwise required by applicable law.
Returned items must be unused, undamaged, and in their original condition and packaging, except where applicable consumer laws require otherwise.

Refunds and Shipping Costs
For approved change-of-mind returns:
1. The purchase price of eligible returned goods will be refunded.
2. Original shipping charges are non-refundable.
3. Customers are responsible for international return shipping costs.

Any customs duties, import taxes, or handling fees paid in connection with the original delivery are generally non-refundable by Talescape Comics, unless required by law or otherwise agreed.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.
Approved refunds will be issued to the original payment method after we receive and inspect the returned goods.
This policy does not affect any mandatory consumer rights or remedies available under the laws applicable to your purchase.

Preorder Cancellations and Refunds

Cancellation Before Dispatch
Customers may request cancellation of their preorder at any time before dispatch. If your order has not yet been dispatched, you may cancel it and receive a full refund, including any shipping charges paid.
To request a cancellation, please contact us at hello@talescapecomics.com with your order number.

Cancellation After Dispatch
Once your order has been dispatched, we may no longer be able to stop delivery. Any cancellation or return request after dispatch will be handled in accordance with our applicable regional returns and cancellations policy and your statutory consumer rights. For change-of-mind returns, customers are responsible for return shipping costs, unless applicable law requires otherwise.

Production and Shipping Delays
As preorder items are produced in advance of their scheduled release, estimated dispatch dates may change due to unforeseen production or logistical circumstances. If a significant delay occurs, we will provide customers with updated information as soon as reasonably possible. Customers retain all applicable statutory rights to cancel their orders or request a refund in the event of delayed or failed delivery.

Preorder-Exclusive Gifts
Complimentary preorder-exclusive gifts are included as part of eligible preorder orders. If an order is cancelled or returned in full, any accompanying preorder-exclusive gifts must also be returned where applicable, unless otherwise agreed.
This policy does not affect your statutory rights under applicable consumer protection laws.

Refunds

We will notify you after receiving and inspecting your return and confirm the outcome of your refund request. If approved, refunds will be issued to your original payment method unless otherwise agreed or required by law.
Where statutory cancellation rights apply, refunds will be processed within the legally required timeframe and are not subject to discretionary approval.
Please note that your bank or payment provider may require additional time to process and display the refund. If you do not receive your refund within a reasonable period after confirmation, please contact us.

This policy does not limit any rights available under applicable consumer protection laws, including rights relating to goods that are defective, not as described, incorrectly supplied, or not delivered within the agreed or legally required timeframe.